Service Desk Engineer Jobs In Dubai 2023 | Computer Network Systems
dubai
Service Desk Engineer Jobs In Dubai 2023 | Computer Network Systems
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Description:
Responsibilities:
Provide technical support: Respond to calls, emails, and tickets from end-users, diagnose and troubleshoot technical issues, and provide solutions.
Install, configure and upgrade hardware and software: Perform installations, configurations, and upgrades of hardware and software systems, including operating systems, productivity software, and security software.
Monitor and maintain systems: Monitor and maintain computer systems, including servers, networks, and security systems to ensure they are running smoothly.
Document technical solutions: Document technical solutions, including procedures, instructions, and user guides, to ensure the knowledge base is up to date and accurate.
Provide training: Provide end-users with training on new software applications or technologies.
Collaborate with other IT professionals: Collaborate with other IT professionals, including network administrators and system administrators, to resolve complex technical issues.
Ensure compliance: Ensure compliance with company policies and procedures, as well as industry standards and regulations.
Stay up-to-date with technology: Stay up-to-date with the latest trends and developments in technology to provide the best technical support possible.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Relevant technical certifications such as Network+, and Microsoft Certified Solutions Expert (MCSE).
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